Frequently asked questions
Everything you need to know about supercharging your nursery
General
eyworks is a flexible nursery management software built to help you run a thriving setting. We’re modular by design, so you can pick and choose the tools you need today, whether that’s daily diaries, invoicing, HR, recruitment, or something else. Each tool works brilliantly on its own and better together.
We support early years settings of every size, from single nurseries to larger groups. Our software helps you automate the mundane manual tasks, so you’ll spend less time buried in admin and more time doing what matters most: being there for the children. We also unify the entire employee lifecycle from recruitment to retention so you can find, hire, and retain the best talent.
eymanage is eyworks’ nursery management software for early years settings. eymanage by eyworks offers all the tools you need in one place to manage key tasks like child and staff scheduling, invoicing, payments, funding allocations, and more, reducing workload for staff while increasing accuracy and productivity.
eyenquiries is eyworks’ enquiry management software designed specifically for early years settings. eyenquiries by eyworks helps nurseries manage new child enquiries and enrolment using online enquiry and registration forms alongside workflow and email templates to automate their processes.
eylog is eyworks’ early years learning journal software that helps nurseries create detailed learning journeys for each child. Staff can add observations, photos, videos and audio clips to track children’s development, assess progress against early years frameworks and share daily updates with parents in real-time. eylog by eyworks aims to capture every young child’s developmental milestones and make their early learning journey memorable.
eypeople is eyworks’ nursery HR software that streamlines employee management and staffing for early years settings. eypeople by eyworks centralises employee data to efficiently maintain personnel records, identify staff development opportunities, and ensure HR compliance. It tracks training and qualifications, schedules staff events, and calculates payroll. Key features include holiday and sickness tracking, document storage, absence requests, reminders for expiring credentials, and custom reporting.
eyrecruit is eyworks’ applicant tracking software specifically designed for the early years sector. eyrecruit by eyworks enables early years providers to post their job to multiple job boards from one central system ensuring a wider reach to job seekers. Once a candidate applies, eyrecruit ensures a consistent hiring process with a bespoke recruitment pipeline, custom workflows and automated communication.
eyengage is eyworks’ early years engagement software that helps childcare providers to boost community involvement in a secure communication platform. eyengage by eyworks allows nurseries to engage parents and staff through posts, polls and social media integration, creating a newsfeed tailored to each different audience.
eyparent is eyworks’ dedicated parents app designed to provide real-time insights into their child’s development and learning journey. Nurseries can use the app to share updates such as home observations, comments, daily diaries, reports, accident/incident records, and messages. When integrated with eymanage and payment gateways, parents gain full access to their account details, allowing them to view and pay invoices online with ease.
eyemployee is eyworks’ dedicated app created specifically for nursery employees, providing a simple and convenient way to access their work schedules and request time off. By streamlining administrative tasks, the app helps reduce workload and gives employees more time to enjoy their life outside of work.
Nurseries
Yes, the eyworks suite uses WiFi to connect to the internet and to upload the data to the eyworks servers. However, the eylog tablet application also works in an offline mode which allows you to record observations even without internet connectivity, for example during outdoor visits to the garden/forests.
No, all that is needed is a web-browser (such as Google Chrome or Safari) and you can access the eyworks suite from anywhere where there is an internet connection.
At a minimum we recommend having one tablet per group or room. At the other extreme, you can have one tablet per nursery practitioner. If a room has more than 2-3 nursery staff, it may become difficult for the staff to share the tablets, however you can add more at any time as you work out what suits your team.
Yes, the eylog tablet application runs on both iPads (iOS 9 and above) and Android (Android 8 and above) tablets with a minimum 7 inch screen. The eyparent app is also available on both iOS and Android on all mobile phones and tablets.
Yes, the eylog tablet application works in an offline mode which allows you to record observations from anywhere. Once you return to the nursery and a WiFi connection is available, the tablet will automatically be synchronised with the eyworks server and all data will be saved as normal. All other features on eyworks would need an internet connection as they require real-time information from our servers.
We will set up your system within 1-2 working days of receiving your contract sign up documents, including importing child and staff profile data. An onboarding call will be scheduled with our Support and Training team during your first week. We understand that implementing a new system is a big commitment and we are here to help along the way.
Our eyworks team can import any child and staff profile data provided at no extra cost during your system set up.
Here at eyworks we have a dedicated training team that are experts across our products who can be booked for online and onsite training. Training is optional and a lot of customers say that with our demo and onboarding process combined with the ease of use of the products, they don’t require initial training.
Parents
Yes, indeed! Once you register parents on eyworks, they can view their child’s learning journey, reports, invoices and much more on our free dedicated eyparent app. Parents can also contribute by adding their own observations to eyparent and comment and interact with the practitioners in real-time about their child’s observations. With eymanage and payment gateway integrations, parents also have a full overview of their account and can view and pay invoices online.
Up to six parent logins can be created to share information with grandparents, carers and other relatives as required. On eymanage these can be defined further by parental responsibility, authorised to collect, bill payer, etc. On eylog all parents/carers get full access to the child’s learning journey and much more. When the nursery publishes information or observations for the child a notification will be sent to the relevant parents.
If you register a parent for more than one child, they will be able to view information or observations for all their children through one login.
Parents can create home observations to add to their child’s development, for example if a child is doing something notable at home that they are not doing at the nursery. Practitioners can review and add assessments to parent observations before they become part of the child’s learning journey, giving your staff overall control. Medicine forms and pre-existing accidents can also be recorded by parents from their app.
Parents can download a PDF copy of their child’s learning journey or place an order for one of our eymemories products as a keepsake of their child’s time at nursery.
eyworks Limited is not responsible and/or liable for any shipping delays and/or losses during transit. In some cases, the information will be passed on to a third party company for printing. As all items are personalised we have a strict no refunds policy.
Security
eyworks apps are backed by AWS Cloud Infrastructure. All our core services and data are contained exclusively in the London (UK) region, and fully compliant with UK GDPR and data sovereignty requirements. Our infrastructure is built over multiple availability zones and is designed in line with Amazon’s “Well Architected” Security principles to ensure that we achieve maximum security and performance from their environment. This is backed up by Amazon’s 99.99% uptime service level agreements to ensure the high availability of our platform.
All communication between the tablets/servers/browsers is through HTTPS and encrypted using industry grade SSL Certificates which encrypt data in transit using SHA-256 & RSA hashing algorithms. You will see the green bar in the browser indicating HTTPS (encrypted) communication.
No, the names of children/practitioners, etc. are all stored in secure databases that are not accessible to any search engine. All access to nursery data is protected by user IDs and passwords, preventing any search engine from crawling them.
Yes, all data is backed up daily by the AWS automatic backup mechanism. The backups are incremental so that a previous version can be restored if any disasters happen that results in data loss. There are a fixed number of previous backups saved at any given point in time, which are retained for up to 7 days, and the older ones are over-written as new back-ups are created. Access to these back-ups is available only to the core team.
Our infrastructure is monitored using internal and external vulnerability scanning. We perform regular audits, security assessments, and penetration tests with independent and globally-recognised security assessment firms.
Yes, eyworks apps for nurseries are compliant to the extent required on or before 25th May 2018 and will continue to comply on an ongoing basis. You can learn more about eyworks and GDPR at www.eyworks.co.uk/gdpr.
Yes, eyworks offers a Data Processing Addendum (“DPA”) in which we commit to protect your data in accordance with GDPR. You can find a copy of the agreement at https://www.eyworks.co.uk/data-processing-agreement.
To provide world-class security and we ensure our platform meets key industry standards. eyworks is certified against IASME standards for Information & Cyber Essentials backed by the UK Government. Additionally our service provider AWS is ISO 27001, 27017 and 27018 certified.
Pricing
No, all of our prices are exclusive of VAT.
Yes, you are purchasing an initial 12 month licence for all our products. We are so confident you will love it we provide a 30 days satisfaction guarantee at the start of your contract.
Yes, child top-ups are available on our eymanage and eylog products for £11/month or £121/year per product. Please contact us to customise the top-ups as per your requirements.
