Frequently asked questions
Everything you need to know about supercharging your nursery
Parents can download a PDF copy of their child’s learning journey or place an order for one of our eymemories products as a keepsake of their child’s time at nursery.
eyworks Limited is not responsible and/or liable for any shipping delays and/or losses during transit. In some cases, the information will be passed on to a third party company for printing. As all items are personalised we have a strict no refunds policy.
When a child leaves the nursery, you have the option to make their profile inactive.
On eylog once a child profile is made inactive, it is moved to the inactive child list and becomes read-only meaning you cannot add any new content such as observations or daily diaries. 60 days after the profile has been made inactive, all media associated with this child will be deleted. Anytime before the profile is deleted, you (and the parents depending on your system settings) can download the entire learning journey, accident sheets, medicine forms, etc to keep a back up. We also offer special, paid formats of the learning journey such as download links and mugs in eymemories!
Inactive eymanage profiles are retained indefinitely unless you specifically request us to delete them. This is done so as to maintain the historical financial data which is required for some nurseries for reporting & legal purposes.
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